Transit Security

It is the New Castle Transit Authority’s goal to provide safe and reliable transportation for the citizens of New Castle. Here’s what we’re doing to help keep you safe while using our services

Security Cameras

All of our active fleet and our transit centers are monitored by video surveillance cameras. The presence of these cameras contributes to a safer environment for you, our customers.

In response to the need for increased attention to safety and security in today’s post-9/11 environment, NCATA participates in the nationwide Transit Watch effort to ensure the safety and security of our public transportation network.

What can you do to help?

The Transit Watch message is simple but effective: we all have a responsibility to look out for the safety and security of ourselves and our fellow citizens. If we make a commitment to get involved and watch out for each other, everyone will benefit! Refer to the following tips:

Be informed and have a plan for action when riding public transportation:

Familiarize yourself with bus stops and light rail stations.
Know the location of emergency exits on the bus.
Inform bus operator of any suspicious packages, substances or activities.
In an emergency situation remain calm and listen for station or bus announcements.
Do not prevent bus doors from closing.
Follow instructions given by NCATA employees. Proceed in an orderly fashion.

Be on the alert for suspicious objects or substances. If you spot an unattended package or object, look for the following:

Placement in an out-of-the-way location.
Individuals in the act of abandoning the object, package or substance and quickly leaving the area.
Objects with unusual items attached such as batteries, wires, tanks, bottles or bags.
An attached message or note.
A suspicious cloud, mist, gas, vapor, odor or seeping fluid.
Nearby individuals showing signs of illness or distress.

What to do:

DO NOT confront suspicious individuals or touch suspicious objects, packages or substances. Call 911 immediately or contact a NCATA employee. Do not use a cellular phone until you are a safe distance away (approximately 300 feet). If possible, use a landline phone to report a suspicious object, package or substance.

Personal Preparedness tips:

Create an advanced plan for maintaining contact with family members if separated as a result of an emergency.
Create an advanced plan for maintaining contact with close friends and colleagues during an extended emergency period.
Keep a record of all contact and emergency information and update it regularly as needed.
Select a location outside your home as a family meeting point should your home need to be evacuated.
Identify alternate routes and means of reaching your meeting point in the event your main route is impassible.
Keep a local map handy for reference.
Make sure your emergency information and contact numbers are with you at all times.

Be informed. Be involved. Be alert. Be Prepared

Be Involved in a Lifesaving Partnership: Transit Employees and Passengers

To report suspicious activity in an immediate emergency, call 911.

What is Transit Watch?

The campaign is a nationwide safety and security awareness program designed to encourage the active participation of transit passengers and employees in working together to maintain a safe transit environment.

Transit Watch asks you to be the “eyes and ears” of the local transit system

Transit Watch was developed by the U.S. Department of Transportation’s Federal Transit Administration (FTA) in partnership with the American Public Transportation Association (APTA), the Community Transportation Association of America (CTAA), the Amalgamated Transit Union (ATU), and the U.S. Department of Homeland Security’s Transportation Security Administration (TSA).